Effective Date: April 20, 2024
Website: www.leadvala.com
Email: contact@leadvala.com
At LeadVala, we are committed to delivering high-quality, verified leads to help businesses grow. Since our services involve delivery of digital lead data, we maintain a strict but fair refund and replacement policy to ensure transparency and client satisfaction.
We offer 1:1 replacements for leads that meet any of the following conditions:
Wrong or Invalid Number
The lead’s phone number is fake, non-existent, or completely incorrect.
Lead Not Reachable
The lead is continuously unreachable (e.g., switched off or invalid) for 48 hours from delivery.
Completely Irrelevant Inquiry
The lead is for a different service category than what was promised in the package (e.g., a catering inquiry given to an architect).
📌 Note: Proof such as screenshots or call logs may be required for replacement approval.
If the lead doesn’t respond after the first message but is valid and reachable
If the lead chooses another vendor or changes their mind
If the user takes too long to follow up (>48 hours)
If the client negotiates or drops out — this is a part of normal business
Due to the digital nature of our service, we do not offer cash or online refunds once a lead package has been purchased and leads have been delivered.
However, we do:
Offer replacement for faulty or non-functional leads as outlined above
Pause or extend your package in case of temporary business hold (on request)
Approved lead replacements are processed within 3 working days of validation.
To request a replacement, email or WhatsApp us within 48 hours of receiving the lead:
📧 Email: contact@leadvala.com
📱 WhatsApp: +91-97999 18691
Include: Your Name, Lead ID, Problem Summary, and Proof (if required)
We’re here to support genuine businesses and freelancers looking to grow. We manually verify every lead before delivery — and stand by our commitment to fairness, transparency, and quality.
Thank you for choosing LeadVala. Let’s grow your business, one real lead at a time.