{"id":74,"date":"2025-05-05T13:24:57","date_gmt":"2025-05-05T13:24:57","guid":{"rendered":"https:\/\/workspace.leadvala.com\/?page_id=74"},"modified":"2025-05-05T13:27:10","modified_gmt":"2025-05-05T13:27:10","slug":"refund-replacement-policy","status":"publish","type":"page","link":"https:\/\/workspace.leadvala.com\/index.php\/refund-replacement-policy\/","title":{"rendered":"Refund &#038; Replacement Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"74\" class=\"elementor elementor-74\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-903dff8 e-flex e-con-boxed e-con e-parent\" data-id=\"903dff8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b576d9 elementor-widget elementor-widget-text-editor\" data-id=\"5b576d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"\" data-start=\"211\" data-end=\"258\"><span style=\"color: #ffffff;\">\ud83d\udcb8 <strong data-start=\"216\" data-end=\"258\">Refund &amp; Replacement Policy \u2013 LeadVala<\/strong><\/span><\/h1><p class=\"\" data-start=\"260\" data-end=\"373\"><span style=\"color: #ffffff;\">Effective Date: April 20, 2024<\/span><br data-start=\"287\" data-end=\"290\" \/><span style=\"color: #ffffff;\">Website: <a class=\"\" style=\"color: #ffffff;\" href=\"https:\/\/www.leadvala.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"299\" data-end=\"343\">www.leadvala.com<\/a><\/span><br data-start=\"343\" data-end=\"346\" \/><span style=\"color: #ffffff;\">Email: <a class=\"\" style=\"color: #ffffff;\" href=\"mailto:contact@leadvala.com\" rel=\"noopener\" data-start=\"353\" data-end=\"373\">contact@leadvala.com<\/a><\/span><\/p><hr class=\"\" data-start=\"375\" data-end=\"378\" \/><p class=\"\" data-start=\"380\" data-end=\"655\"><span style=\"color: #ffffff;\">At LeadVala, we are committed to delivering <strong data-start=\"424\" data-end=\"456\">high-quality, verified leads<\/strong> to help businesses grow. Since our services involve delivery of <strong data-start=\"521\" data-end=\"542\">digital lead data<\/strong>, we maintain a strict but fair <strong data-start=\"574\" data-end=\"607\">refund and replacement policy<\/strong> to ensure transparency and client satisfaction.<\/span><\/p><hr class=\"\" data-start=\"657\" data-end=\"660\" \/><h2 class=\"\" data-start=\"662\" data-end=\"690\"><span style=\"color: #ffffff;\">\ud83d\udd01 <strong data-start=\"668\" data-end=\"690\">Replacement Policy<\/strong><\/span><\/h2><p class=\"\" data-start=\"692\" data-end=\"774\"><span style=\"color: #ffffff;\">We offer <strong data-start=\"701\" data-end=\"721\">1:1 replacements<\/strong> for leads that meet any of the following conditions:<\/span><\/p><ol data-start=\"776\" data-end=\"1202\"><li class=\"\" data-start=\"776\" data-end=\"885\"><p class=\"\" data-start=\"779\" data-end=\"808\"><span style=\"color: #ffffff;\"><strong data-start=\"779\" data-end=\"806\">Wrong or Invalid Number<\/strong><\/span><\/p><ul data-start=\"812\" data-end=\"885\"><li class=\"\" data-start=\"812\" data-end=\"885\"><p class=\"\" data-start=\"814\" data-end=\"885\"><span style=\"color: #ffffff;\">The lead\u2019s phone number is fake, non-existent, or completely incorrect.<\/span><\/p><\/li><\/ul><\/li><li class=\"\" data-start=\"887\" data-end=\"1020\"><p class=\"\" data-start=\"890\" data-end=\"914\"><span style=\"color: #ffffff;\"><strong data-start=\"890\" data-end=\"912\">Lead Not Reachable<\/strong><\/span><\/p><ul data-start=\"918\" data-end=\"1020\"><li class=\"\" data-start=\"918\" data-end=\"1020\"><p class=\"\" data-start=\"920\" data-end=\"1020\"><span style=\"color: #ffffff;\">The lead is continuously unreachable (e.g., switched off or invalid) for <strong data-start=\"993\" data-end=\"1005\">48 hours<\/strong> from delivery.<\/span><\/p><\/li><\/ul><\/li><li class=\"\" data-start=\"1022\" data-end=\"1202\"><p class=\"\" data-start=\"1025\" data-end=\"1060\"><span style=\"color: #ffffff;\"><strong data-start=\"1025\" data-end=\"1058\">Completely Irrelevant Inquiry<\/strong><\/span><\/p><ul data-start=\"1064\" data-end=\"1202\"><li class=\"\" data-start=\"1064\" data-end=\"1202\"><p class=\"\" data-start=\"1066\" data-end=\"1202\"><span style=\"color: #ffffff;\">The lead is for a <strong data-start=\"1084\" data-end=\"1114\">different service category<\/strong> than what was promised in the package (e.g., a catering inquiry given to an architect).<\/span><\/p><\/li><\/ul><\/li><\/ol><p class=\"\" data-start=\"1204\" data-end=\"1295\"><span style=\"color: #ffffff;\">\ud83d\udccc <em data-start=\"1207\" data-end=\"1295\">Note: Proof such as screenshots or call logs may be required for replacement approval.<\/em><\/span><\/p><hr class=\"\" data-start=\"1297\" data-end=\"1300\" \/><h2 class=\"\" data-start=\"1302\" data-end=\"1349\"><span style=\"color: #ffffff;\">\ud83d\udeab <strong data-start=\"1308\" data-end=\"1349\">No Replacement in the Following Cases<\/strong><\/span><\/h2><ul data-start=\"1351\" data-end=\"1626\"><li class=\"\" data-start=\"1351\" data-end=\"1433\"><p class=\"\" data-start=\"1353\" data-end=\"1433\"><span style=\"color: #ffffff;\">If the lead doesn&#8217;t respond after the first message but is valid and reachable<\/span><\/p><\/li><li class=\"\" data-start=\"1434\" data-end=\"1494\"><p class=\"\" data-start=\"1436\" data-end=\"1494\"><span style=\"color: #ffffff;\">If the lead chooses another vendor or changes their mind<\/span><\/p><\/li><li class=\"\" data-start=\"1495\" data-end=\"1550\"><p class=\"\" data-start=\"1497\" data-end=\"1550\"><span style=\"color: #ffffff;\">If the user takes too long to follow up (&gt;48 hours)<\/span><\/p><\/li><li class=\"\" data-start=\"1551\" data-end=\"1626\"><p class=\"\" data-start=\"1553\" data-end=\"1626\"><span style=\"color: #ffffff;\">If the client negotiates or drops out \u2014 this is a part of normal business<\/span><\/p><\/li><\/ul><hr class=\"\" data-start=\"1628\" data-end=\"1631\" \/><h2 class=\"\" data-start=\"1633\" data-end=\"1655\"><span style=\"color: #ffffff;\">\u274c <strong data-start=\"1638\" data-end=\"1655\">Refund Policy<\/strong><\/span><\/h2><p class=\"\" data-start=\"1657\" data-end=\"1815\"><span style=\"color: #ffffff;\">Due to the <strong data-start=\"1668\" data-end=\"1701\">digital nature of our service<\/strong>, we do <strong data-start=\"1709\" data-end=\"1745\">not offer cash or online refunds<\/strong> once a lead package has been purchased and leads have been delivered.<\/span><\/p><p class=\"\" data-start=\"1817\" data-end=\"1836\"><span style=\"color: #ffffff;\">However, we <strong data-start=\"1829\" data-end=\"1835\">do<\/strong>:<\/span><\/p><ul data-start=\"1838\" data-end=\"1991\"><li class=\"\" data-start=\"1838\" data-end=\"1912\"><p class=\"\" data-start=\"1840\" data-end=\"1912\"><span style=\"color: #ffffff;\">Offer replacement for faulty or non-functional leads as outlined above<\/span><\/p><\/li><li class=\"\" data-start=\"1913\" data-end=\"1991\"><p class=\"\" data-start=\"1915\" data-end=\"1991\"><span style=\"color: #ffffff;\">Pause or extend your package in case of temporary business hold (on request)<\/span><\/p><\/li><\/ul><hr class=\"\" data-start=\"1993\" data-end=\"1996\" \/><h2 class=\"\" data-start=\"1998\" data-end=\"2028\"><span style=\"color: #ffffff;\">\ud83d\udd52 <strong data-start=\"2004\" data-end=\"2028\">Replacement Timeline<\/strong><\/span><\/h2><p class=\"\" data-start=\"2030\" data-end=\"2111\"><span style=\"color: #ffffff;\">Approved lead replacements are processed within <strong data-start=\"2078\" data-end=\"2096\">3 working days<\/strong> of validation.<\/span><\/p><hr class=\"\" data-start=\"2113\" data-end=\"2116\" \/><h2 class=\"\" data-start=\"2118\" data-end=\"2156\"><span style=\"color: #ffffff;\">\ud83d\udce9 <strong data-start=\"2124\" data-end=\"2156\">How to Request a Replacement<\/strong><\/span><\/h2><p class=\"\" data-start=\"2158\" data-end=\"2247\"><span style=\"color: #ffffff;\">To request a replacement, email or WhatsApp us within <strong data-start=\"2212\" data-end=\"2224\">48 hours<\/strong> of receiving the lead:<\/span><\/p><ul data-start=\"2249\" data-end=\"2388\"><li class=\"\" data-start=\"2249\" data-end=\"2283\"><p class=\"\" data-start=\"2251\" data-end=\"2283\"><span style=\"color: #ffffff;\">\ud83d\udce7 Email: <a class=\"\" style=\"color: #ffffff;\" href=\"mailto:contact@leadvala.com\" rel=\"noopener\" data-start=\"2261\" data-end=\"2281\">contact@leadvala.com<\/a><\/span><\/p><\/li><li class=\"\" data-start=\"2284\" data-end=\"2316\"><p class=\"\" data-start=\"2286\" data-end=\"2316\"><span style=\"color: #ffffff;\">\ud83d\udcf1 WhatsApp: +91-97999 18691<\/span><\/p><\/li><li class=\"\" data-start=\"2317\" data-end=\"2388\"><p class=\"\" data-start=\"2319\" data-end=\"2388\"><span style=\"color: #ffffff;\">Include: Your Name, Lead ID, Problem Summary, and Proof (if required)<\/span><\/p><\/li><\/ul><hr class=\"\" data-start=\"2390\" data-end=\"2393\" \/><h2 class=\"\" data-start=\"2395\" data-end=\"2416\"><span style=\"color: #ffffff;\">\u2696\ufe0f <strong data-start=\"2401\" data-end=\"2416\">Our Promise<\/strong><\/span><\/h2><p class=\"\" data-start=\"2418\" data-end=\"2611\"><span style=\"color: #ffffff;\">We\u2019re here to support genuine businesses and freelancers looking to grow. We manually verify every lead before delivery \u2014 and stand by our commitment to <strong data-start=\"2571\" data-end=\"2610\">fairness, transparency, and quality<\/strong>.<\/span><\/p><hr class=\"\" data-start=\"2613\" data-end=\"2616\" \/><p class=\"\" data-start=\"2618\" data-end=\"2705\"><span style=\"color: #ffffff;\"><strong data-start=\"2618\" data-end=\"2705\">Thank you for choosing LeadVala. Let\u2019s grow your business, one real lead at a time.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcb8 Refund &amp; Replacement Policy \u2013 LeadVala Effective Date: April 20, 2024Website: www.leadvala.comEmail: contact@leadvala.com At LeadVala, we are committed to delivering high-quality, verified leads to help businesses grow. Since our services involve delivery of digital lead data, we maintain a strict but fair refund and replacement policy to ensure transparency and client satisfaction. \ud83d\udd01 Replacement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"order-bump-settings":[],"_wpfnl_thankyou_order_overview":"on","_wpfnl_thankyou_order_details":"on","_wpfnl_thankyou_billing_details":"on","_wpfnl_thankyou_shipping_details":"on","footnotes":""},"class_list":["post-74","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Replacement Policy - LeadVala<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/workspace.leadvala.com\/index.php\/refund-replacement-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Replacement Policy - LeadVala\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udcb8 Refund &amp; Replacement Policy \u2013 LeadVala Effective Date: April 20, 2024Website: www.leadvala.comEmail: contact@leadvala.com At LeadVala, we are committed to delivering high-quality, verified leads to help businesses grow. 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